Issues, Returns, and Refunds - FAQs

Q: Why does the fill level in my bottle look slightly different from my last order?

A: All Rugged Pirate Beard Co. oils are filled by weight, down to the gram, using precise equipment. Because glass bottles naturally have small variations in thickness and shoulder shape, the fill line may appear slightly higher or lower from one bottle to the next — this is completely normal and still contains the correct amount of product.

However, if your bottle appears significantly underfilled (for example, the oil sits below the bottom edge of the label), please contact our customer service team. We’ll be happy to take care of it right away.

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Q: Do you accept returns?

A: Aye, we do! If your order didn’t meet expectations, we offer returns within 14 days of delivery. Your satisfaction is as important to us as a properly oiled beard.

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Q: What can I return?

A: Unopened and unused products can be returned for a full refund. For hygiene reasons, we cannot accept returns on opened beard oils, butters, or grooming items—unless there was a defect or we made an error.

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Q: How do I start a return?

A: Just send us a message through our [Contact Page] or email support@ruggedpiratebeard.com with your order number and reason for return. We'll help you navigate the waters from there.

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Q: Do I have to pay for return shipping?

A: Return shipping is the responsibility of the customer unless the return is due to a mistake on our part or a damaged item. We're a small pirate-run outfit, but we do right by our krewe.

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Q: How long does it take to get a refund?

A: Once we receive the returned item and inspect it, your refund will be issued to the original payment method within 5–7 business days.

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Q: What if my item arrived damaged or incorrect?

A: We’ll fix it fast. Just contact us within 3 days of delivery with photos of the issue, and we’ll make it right. No one sails with a busted bottle of beard oil.